SAP Investments Holding
SAP Investments Holding

Information Technology Management

The IT (Information Technology) shared services model is a strategy of organizing IT activities, typically concentrating information and communication technology activities into a centralized and commonly shared function. The shared service model can help reduce costs, avoid duplication of effort, and allow a greater focus on IT strategy.

Service Catalog

Email Services

Email setup and hosting, calendar/meeting services, operations and maintenance

Website Design/Build/Hosting

Website planning, design and development, domain registration and hosting, operations and maintenance

Business Applications

Office applications and tools including documents, spreadsheets and presentations, internal communications tools, intranet, storage and file sharing, operations and maintenance

Asset Management

Tracking and keeping an inventory of resources, license expiration and compliance, data management, operations and maintenance

Incident Mgt/Desktop Support

Recording and tracking of reported incidents, categorization and routing of incident requests, assigning of incidents to appropriate teams for redress, trend analysis, operations and maintenance